General Questions
-
The Bella Sleep Mask is unlike any bluetooth sleep mask in the market today.
In fact, it’s much more than just a bluetooth sleep mask. The system comes with a custom developed education course titled The Science of Sleep.
It’s a very thorough educational video series on anything and everything you need to know to sleep proper, and better.
Also included is our signature SmartSound Technology Sleepscape Library. This is the magic of our system, with a wide range of sleep sounds all enhanced with SmartSound frequencies such as binaural beats, Solfeggio frequencies, 432 Hz, and more.
And yes, or course, our bluetooth sleep mask is included as well.
-
Yes, you can use the app to play the sleepscapes out loud without the use of the bluetooth sleep mask.
However, with the binaural beats we recommend for best use using some sort of earphones.
If you prefer to use another set of headphones or earbuds, you may use them with the Soundscape Library as long as they are bluetooth compatible.
-
The batteries in the sleep mask last 10-12 hours between charges.
-
We update the Sound Library once a month.
You may also request custom tracks be added, most requests can be accommodated within a month for no charge.
-
Under the current promotion, the monthly subscription is waived.
You get unlimited use of the app, including all monthly updates, for the 1-time charge.
-
Everything you need to use the system is housed inside the app, including the education course video series.
Shipping & Delivery
-
All orders placed by 12p CT (Mon-Sat) ship the same day.
All other orders ship the following business day.
Transit times are usually 1-3 days.
-
Shipping is free to U.S. addresses (including Alaska and Hawaii).
-
Before placing an international order, please contact support@bellasleepmask.com to confirm delivery availability and cost estimates.
-
If you need delivery sooner than 3-5 days, please contact support@bellasleepmask.com for expedited service options.
Payments & Safety
-
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.
-
Yes, we accept both PayPal and Venmo, as well as all major credit cars and Amazon Pay.
-
Yes, as of 2024 we now offer Amazon Pay as a payment option.
-
- All major credit cards
- Shop Pay
- PayPal
- Amazon Pay
- Meta Pay
- Google Pay
- Venmo
-
Yes! We offer installment pay through Shop Pay Installments.
This option is available at check-out.
Warranty & Repair
-
All orders go through a quality control process before shipping to ensure they are ready for delivery.
Our warranty provides a guarantee against manufacturer defects.
The guarantee covers any manufacturing, design, or material defect. Please notify us within 2 months of noticing any defects.
It does not cover blows, improper use, or other issues that are not attributable to a manufacturer defects. -
An extended warranty can be added to your products for an additional cost.
Please get in touch for more information about extended warranties.
-
The extended warranty could come at a different cost depending on the type of product and extended period.
Please get in touch for more information.
Returns & Refunds
-
Yes, we offer full and partial refunds.
Please enquire for more information about our Refund policy. -
A refund request can be submitted within sixty (60) days after the purchase is made.
-
When an order does not include free shipping, all shipping costs (including the return shipping) will be paid by Bella Sleep.
If the order included free shipping, the customer is responsible for shipping the product back if returning.
-
Please contact support@bellasleepmask.com